A user's location is not provided or does not match their real location

The Wearsafe app uses location services on each Device User's phone or onboard location sensing for Wearsafe Enterprise standalone devices. It will periodically capture location to be used for a check-in or at the start of an alert. Periodic location checks like this which are over an hour old are ignored for check-ins and alerts.

Standalone Device Users

The most likely causes for a missing or inaccurate location when a device is responding is difficulty in getting a location fix for an extended period of time, both ahead of an event that reports location and during the event itself. This is most likely to affect Check-ins.

A User's location accuracy is based on the most accurate location information available at the time a Check-in, Alert, or console location check occurs. The devices use separate technologies which have their own typical and best accuracies, including GPS, Wi-Fi positioning, and cellular tower proximity positioning.

App Users

If a Wearsafe user's app is not finding a Device User's location, make sure location services permissions are set to “always” in the phone's Settings app, under the Wearsafe app settings. You should also set location services as "always" for the voice assistant on that phone if you use voice activation. When using a voice activation with a stationary device such as an Amazon Echo, the location will always be the registered address for the device.

A phone’s ability to determine its location is affected by factors like device model, OS version, battery status, power saving modes, cellular network availability and network conditions, weather conditions, and immediate surroundings. For example, a person may seem to be slowly moving near their actual location while in a downtown area on a very cloudy day, because weather and building walls are affecting GPS reception.

When an alert is sent by a Device User through a phone, Wearsafe uses a hybrid system to provide the most accurate location by combining separate technologies as they are available: Assisted GPS (A-GPS), Bluetooth low energy positioning, Wi-Fi positioning, and cellular tower proximity positioning.