Pairing my Wearsafe Tag failed

These are some reasons you may see an error while pairing your Wearsafe Tag SOS Button to your smartphone, and ways to address each before trying to pair again:

• The Tag SOS Button and smartphone were taken too far apart during pairing
  • Keep the device and the phone within 1 foot (30 cm) of each other during pairing.
• Bluetooth® in your phone or Tag deactivated during the pairing process.
  • Do not turn off your phone or turn off your phone's Bluetooth until after pairing completes.
  • Remove and reinstall the Tag's battery, then try again.
• The smartphone was previously paired to this Tag and the Tag was not fully unpaired before trying the pairing process
  • Open the Bluetooth settings screen in the iOS or Android Settings app.
  • Find the device in the list of paired devices. Its name will look like "Tag-1234" or "Wearsafe Tag 1234".
  • Follow the Android or iOS instructions for unpairing Bluetooth devices.
  • Open the Wearsafe App and try again.
• Active Bluetooth settings have become unusable on your smartphone.
  • Restart your iPhone, or on Android, use the "Restart Bluetooth" button in the Wearsafe App. If you use Android and you have tried restarting Bluetooth twice, try restarting your phone.
• A previously paired phone connected to your Tag during the pairing process with your current phone.
  • Turn off any other phones you have paired with this device.
  • or Turn off Bluetooth on those phones.
  • or Unpair your Tag from those phones
    • Open the Bluetooth settings screen in the iOS or Android Settings app.
    • Find the device in the list of paired devices. Its name will look like "Tag-1234" or "Wearsafe Tag 1234".
    • Follow the Android or iOS instructions for unpairing Bluetooth devices.
• The battery in your Tag finished draining while trying to pair
  • Replace the battery
• The Wearsafe App needs to be updated
  • Install any updates to the Wearsafe App available in the App Store or Play Store
• The Tag's firmware needs to be updated
  • Follow any instructions shown in the Wearsafe App to complete the firmware update.
• Your smartphone's Bluetooth software is incompatible with the Tag
  • Install any updates to the OS on your phone